Our refund and return policy is for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, calendars, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. To begin the return process, please email us at info@davslens.com or call (313) 816-3990.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Return of a downloadable product.
• Any item not in original condition,
• Items with damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery is not eligible for a return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

Please follow the steps below to request a refund:

• If you haven’t received a refund, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@davslens.com or call (313) 816-3990.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@davslens.com or call (313) 816-3990 for return instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should contact us at info@davslens.com or call (313) 816-3990 for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Feel free to contact us if you need help or would like to return an item for an exchange or refund. We can be reached by email at info@davslens.com or by phone at (313) 816-3990 for questions related to refunds and returns.